Frequently Asked Questions
Everything you need to know about your Leonisa shopping experience.
How do I know which size to order?
We provide a detailed size guide on every product page. To find your perfect fit in our shapewear and bras, we recommend taking your measurements and comparing them to our chart, as compression garments may fit differently than standard apparel.
What is your return and exchange policy?
We offer a 60-day return policy for most items in their original condition with tags attached. For hygiene reasons, certain items like panties and adhesive bras must be unopened and in their original packaging to be eligible for a return.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your garments sooner.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through services like Afterpay or Klarna.
How should I care for my shapewear to ensure it lasts?
To maintain the compression and elasticity of your garments, we recommend hand washing in cold water with mild detergent and air drying. Avoid using bleach, fabric softeners, or tumble dryers.
Can I track my order once it has been placed?
Yes. As soon as your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress until it reaches your door.