Returns & Exchanges
We want you to feel confident and comfortable in your Leonisa purchase, which is why we offer a 60-day window for returns and exchanges. All items must be in their original condition, unworn, and with all tags and hygiene seals intact.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid shipping label provided by the portal and secure it to the outside of your return package.
Pack and Ship
Place the items in their original packaging and drop off the parcel at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing